Q: How to shop on foreverk.com?
Q: How to create an account?
Q: If the item you want is out of stock?
Q: What kind of product materials do you use?
Our products are made in Italy, with 925 sterling silver and 18K plated Gold Vermeil, it is anti-tarnishing and anti-allergenic.
Sterling silver is an alloy made up of 92.5% pure silver and 7.5% other metals, usually copper or zinc, while sterling silver pieces are stamped with 925 mark their authenticity.
Stones we used usually are zirconia, onyx, tourmaline and mother of pearls. Components vary from one product to another.
Q: Will Forever K jewelry cause allergy?
None of our Forever K Jewelry contain nickel or other harmful materials, and our supply chain in Italy is ISO 9001 certified.
Q: Any maintenance tips?
● Make sure to take off your jewelry when washing dishes, going for a swim or even heading out for a workout.
● Polish your jewelry with our special silver cloth on a regular basis, that way you will remove any substance from it that could have caused any discoloring.
Q: How long is the lifespan of Forever K jewelry?
Our jewels are carefully handcrafted by our experienced teams.
The surface treatment that we used, allow our jewels to be guaranteed for 1 year. However, shocks, abrasive products and inappropriate use can alter the quality of the jewel faster. Within the 1 year warranty, we offer free cleaning service.
Q: Which payment methods is accepted?
Amex, Visa, Mastercard, Union Pay, Apple Pay, Google Pay, Paypal & Shop Pay are accepted.
Q: Is my payment secure?
Our customers' privacy is of the utmost importance to us. All payment information are encrypted for your security.
SHIPPING & DELIVERY
Q: What Shipping method does foreverk.com use?
We are using UPS, FedEx & S.F. Express to deliver orders. Order are delivered from Monday to Friday.
Q: Does Forever K delivers worldwide?
Forever K delivers to most parts of the world, please find the list of locations below where Forever K does deliver:
Andorra, Australia, Austria, Bangladesh, Belgium, Bhutan, Brunei, Cambodia, Canada, China, Cook Islands, Denmark, Fiji, Finland, France, French Polynesia, Germany, Greece, Guernsey, Hong Kong SAR, India, Indonesia, Italy, Japan, Jersey, Kiribati, Laos, Liechtenstein, Luxembourg, Macao SAR, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, New Caledonia, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Portugal, Samoa, Singapore, Solomon Islands, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan (China), Thailand, Timor-Leste, Tonga, Tuvalu, UAE, United Kingdom, United States, Vanuatu, Vietnam, Wallis & Futuna
Q: What is the estimated delivery time frame?
The delivery time frame depends on the product order, normally you will receive your order within 3-14 days.
Q: What is the delivery cost?
Free delivery on an order above 1000 HKD worldwide
For order below 1000 HKD, please see below the delivery cost in your local currency:
- United States: USD12
- Australia: AUD16
- Canada: CAD15
- France, Germany, Italy, Spain & other countries: EUR9.95
- Hong Kong SAR China: HKD90
- Japan: JPY1400
- Malaysia: MYR 50
- Singapore: SGD16
- South Korea: KRW 129,000
- Switzerland: CHF11
- Taiwan (China): NTD300
- Thailand: THB 3,390
- United Arab Emirates: AED40
- United Kingdom: GBP9
Q: How can I track my order?
Forever K will send you an email including the tracking number when your order is dispatched. You can use this number to track your order on the website of DHL (www.dhl.com) or FedEx (www.fedex.com) or S.F.Express (www.sf-express.com)
If you log in online to your Forever K Account, you may also follow your delivery by selecting My Account, and click on My Orders.
RETURNS & EXCHNGES
Q: What is the return policy?
Q: How to exchange or return a product?
- Let us know - email us at firstname.lastname@example.org quoting your order number, reason for the return.
- Post the item back within 14 days of purchase, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
- We’ll check that’s all in order, and we’ll process the refund ASAP (excluding return shipping costs) via your original payment method.
18/F Wing Tuck Commercial Centre
177-183 Wing Lok Street
Sheung Wan, Hong Kong
+852 2541 8111
Q: When will I receive the refund?
If you returned your product by mail to foreverk.com, the refund will be issued within 5 (five) business days after the returned product has been delivered to our warehouse for inspection, via the original method of payment by the customer.
For any questions, do not hesitate to email us at email@example.com or contact our customer service online.
If you don't find your size or have a doubt, don't hesitate to contact us via Live Chat.
WARRANTY & REPAIR
Q: What is Forever K warranty?
We guarantee our products 1-year international warranty on every product except accessories. Customers with valid proof of purchase could enjoy our complimentary cleaning and repair services however the warranty will not cover any mistreatments of the products for example; but are not limited to, surface scratches, color fading under normal wear and tear, missing components or any damages resulting from misuse and hence a small repair fee will be occurred.
Q: What happens if my 1-year warranty has expired?
If your product is not under warranty anymore, we still offer repair services for 150 HKD. The out-of-warranty repairs include the repair, the verification of the stones setting, the weld control, the polishing, the surface treatment that will restore your products to its original appearance, as well as a new 6-month warranty.
Q: How to contact us?
Enquiries about Forever K website and online purchases.