PRIVACY POLICY

This privacy policy will help you understand how we collect, process and protect your personal data. You can understand the key content of this policy through the following summary:

  • Policy Introduction and Scope of Application
  • How we collect your Personal Data
  • Data Collection Technologies (through Cookies and similar technologies)
  • Data Transmission and Security
  • Recommended Advertising
  • How we use or disclose your Personal Data
  • Your Rights and Choices
  • How we handle Personal Data of Minors
  • Dispute Resolution
  • Contact Us

 

FOREVER K Privacy Policy

Last Updated: September 2023

 

 

  • Policy Introduction and Scope of Application

Forever K Jewelry Limited ("FK") is well aware of the importance of protecting personal data. We respect your privacy and endeavor to protect the security of your personal data. Before using FK products and services, please read carefully and ensure that you fully understand and choose whether to agree to this privacy policy. If you do not agree, we will not collect, keep and process your personal data, but this will directly affect your normal use of our products and services. We will notify you of any changes or updates to this Privacy Policy. If you select "I have read and agree" or continue to use our products or services after we have made the above changes or updates, it means that you accept the revised privacy policy, and agree to authorize us to collect, process and protect your personal data in accordance with the policy. 

 

If you do not have full capacity for civil conduct, please read carefully and ensure that you fully understand this privacy policy with the accompany of your legal guardian; and also obtain his/her consent before using our services. If you are under 18 years old, you shall read this policy accompanied by your parents or legal guardians.

 

  • How we collect your Personal Data

In order to facilitate your online shopping on our website, we minimize the data we need to collect, including the recipient's name, contact information and shipping address, to ensure you have a smooth and pleasant shopping experience. Regarding the creation of user account, we will collect your name, mobile phone number, address, payment information, gender (optional), date of birth (optional) and email (optional) when you choose to register your user account.

 

Regarding customer service, before processing any of your after-sales requests or inquiries, our customer service team will collect your name, mobile phone number, account information, and other information you voluntarily provide to verify your identity and purchase records. With your consent, we will retain records of your communications with our customer service team in order to follow up on your requests or complaints, and for any regulatory and legal proceedings that may require such information.

 

  • Data Collection Technologies (through Cookies and similar technologies)

Regarding Cookies, in order to ensure the normal operation of our website and provide you with a more personalized user experience and services, we will store a small data file called Cookies on your computer or mobile device. Cookies usually contain identifiers, website names, and some numbers and characters. Please note that if you disable cookies, you may not be able to enjoy the best shopping experience, and some services may not work properly.

 

This Privacy Policy applies only to users of this official website. Please note that our website may contain links to third-party websites, and this Privacy Policy does not apply to any third-party websites accessed through such links, nor does it apply to any information collected or Cookies used by such external links.

 

In order to elevate your shopping experience and provide you with more comprehensive services, our website used SDK from a third party provider (here, the Shopify platform service provider) to collect your personal data.

 

  • Data Transmission and Security

FK strictly abides by the personal data protection system. We have established a specialized data security management system to protect your personal information. We adopt a strict data use and access system to ensure that only authorized personnel can access your personal data and we will timely conduct security inspection on the relevant data and technology.

 

The data we collect and obtain during our operations is only stored in the Hong Kong Special Administrative Region. At present, we do not store your personal data across borders or provide your personal data overseas. If we need to store or provide your personal data overseas, we will inform you and obtain your authorization and consent in advance. We will strictly require the recipient to process your personal data in accordance with this privacy policy and relevant laws and regulations.

 

  • Recommended Advertising

When you browse our official website, we and specific third parties (here, the Shopify platform service provider) will collect your activity information through third-party websites, and provide corresponding product and service advertisements based on your personal interests. If you do not agree to authorize us to collect the above information, it will not affect your use of our basic services.

 

  • How we use or disclose your Personal Data

We will not disclose your personal data except as described in this privacy policy. However, in response to our business needs, we may share your personal data with FK’s affiliates, subsidiaries and business partners. Our employees (including staff of FK offices, our Italian supply chain, and staff at our distribution stores around the world) have been properly instructed, trained and are authorized. We follow extremely strict procedures to protect your privacy and personal data from unauthorized use and/or disclosure.

 

We will not authorize our service providers to use or disclose your personal data except to provide services to you or comply with legal requirements.

 

In addition, we may disclose your personal data in the following situations: (1) if required by law, regulations or relevant legal process; (2) at the request of law enforcement or other government departments; and (3) when to prevent personal injury or economic loss, or in connection with the investigation of suspicious, actual fraudulent or illegal activity, we determine that such disclosure is appropriate and necessary.

 

According to the law, sharing and transferring de-identified personal data, and ensuring that the data recipient cannot recover and re-identify the data subject, does not constitute the external sharing, transfer and public disclosure of personal data. The retention and processing of such data will not require further notice to you or your consent.

 

If you do not agree that we provide your personal data to third parties in accordance with the above terms, please stop using our platform services immediately.

 

  • Your Rights and Choices

In accordance with the laws and regulations of the Hong Kong Special Administrative Region, we protect you from exercising the following rights with respect to your personal data:

 

(1) You have the right to review your personal data, except for the exceptions stipulated by laws and regulations. You can contact us through our contact information below to request for reviewing your personal data we hold about you, request us to amend, update, modify or delete your personal data, restrict the processing of such information, or request to cancel your account.

 

(2) You can request us to delete your personal data in the following circumstances: 1) If our handling of your personal data violates laws and regulations; 2) If we collect and use your personal data without your consent; 3) If our handling of your personal data violates our agreement with you; 4) If you no longer use our products or services, or you log out of your account; 5) If we no longer provide you with our products or services.

 

For any comments or queries, you can contact us as set out in section "Contact Us" in this privacy policy. To protect your privacy and your personal data, we need to verify your identity before processing your request.

 

  • How we handle Personal Data of Minors

All our online and offline channels, including our official website, Facebook, Instagram, Pinterest, Linkedln, Tmall, Taobao, Douyin, Xiaohongshu, Weibo, WeChat as well as products sold at our distribution stores are for general customers. It is not intended for Minors under the age of 18. Minors should not provide your personal data to us without the consent of your parents or legal guardians. According to relevant laws and regulations, if you are under 18 years old, you should obtain the written consent of your parents or legal guardians before submitting any personal data. Please read carefully and ensure that you fully understand this privacy policy with the accompany of your parents or legal guardian before using our services. We will only use or disclose personal data of the Minors when permitted by law, with the consent of their parents or legal guardians, or when necessary to protect the Minors. If you are the parent or legal guardian of a Minor, please contact us by sending an email to enquiry@foreverk.com if you have any enquiries about the personal data of the Minor under your custody.

 

  • Contact Us

If you have any comments or queries about our services or this privacy policy, you can send an email to enquiry@foreverk.com. For collaborations, please send an email to patricwu@foreverk.com.

 

  • Dispute Resolution

The interpretation and dispute resolution of this privacy policy shall be governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising from this policy shall be settled by both parties through friendly negotiation. If negotiation falls, a lawsuit may be brought to the court with jurisdiction where Forever K Jewelry Limited is located (hereinafter referred to as the Hong Kong Special Administrative Region) by either party.